article thumbnail

Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

And I remember being at that Dreamforce in 2009, which was awful. And listen and pay attention to those metrics on a monthly basis, and don’t just evaporate, because I think it’s super risky. ” I’m like, that sounds awful. And every vendor was just staring at each other like the world’s dead.

article thumbnail

[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact

ChurnZero

For example, I think of AWS. That will require more of a high-touch experience with more of the white-glove CSM. Whenever the VP of Sales came to a meeting about numbers and data and metrics, whatever reporting, he never showed up without his sales operations. I’ll just share a quick story. I never had that person.

article thumbnail

170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

are just as critical as understanding the fundamental SaaS metrics such as LTV/CAC, payback, etc. She was recognized as one of the Top 99 Limit Breaking Female Founders by Arianna Huffington’s Thrive Global and her technical white papers have been published by various industry magazines.

Scale 130