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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

Working at a market research (surveys) call center was the most draining job I've ever had, I still remember a lady from Ghirardelli made me cry, now I refuse to buy their chocolate. :) "I gotta say, my issues within a call centre don't come from my customers half the time. What can we learn from this? Its a tough job.

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CAC Payback Basics: What It Is, How to Calculate It and Why It Matters

OpenView Labs

CAC payback represents a specific moment in time and the long term trend is key. Don’t forget to look at how the numbers trend over time to develop a clear picture of what’s actually happening and remain vigilant about your efficiency, particularly as your company grows. Don’t Forget About Your Margins.

Scale 40
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Global Marketing Strategies for SaaS and Software

FastSpring

That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands.