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Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Analyzing extensive datasets to forecast trends. The post Trends shaping The Forrester Wave™: Customer Success Platforms report appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Transforming customer support with automation: Key trends and challenges for support leaders

Intercom, Inc.

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology. Understanding the automation opportunity.

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The future of support: 5 key trends that will shape customer care in 2021

Intercom, Inc.

Below we dive into each of the five key trends from our research. It turns out many of the same challenges that make the trends we’ve already discussed such a great investment. Intercom commissioned an independent market research firm to survey a random sample of 593 support managers and leaders. Learn more here.

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Market Gaps: 10 Ways to Spot Untapped Customer Needs

User Pilot

Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets. Market research techniques, like industry-specific surveys and customer segmentation analysis, can help you find underserved user groups in the market. Spotting market gaps: keyword research.

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Importance of Marketing Research to an Organization

Backlinkfy

If you are a marketer and you don’t know market research, then you are missing out one of the most significant aspects in business. As a marketer, it is your accountability to research market for appropriate actions in the company. What is market research?

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Product Management Marketing: A Guide for Building Successful Products

User Pilot

Product marketing, on the other hand, promotes the product to the outside world. Marketers can help product teams with competitive analysis and market research so that the product achieves the product-market fit. On the other hand, product marketing management focuses on product promotion and sales.

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How to Use Idea Screening for New Feature and Product Development

User Pilot

Common examples include market demand, customer willingness to pay , or scalability. In addition, carry out market research to assess the competitive landscape and identify market gaps. Trends analysis in Userpilot. Use market research solutions to identify market trends.