Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. It’s about turning companies into communities.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

OpenView Labs

JUNE 4, 2019

Our culture is fascinated with underdogs and overnight successes— companies, products, or services that seem to rise out of nowhere and completely change their respective industries. But these established companies drive what’s called “sustaining innovations,” which are modifications and improvements on existing services.

Innovation 71

Innovation Technical Review Travel Business Model 71

Intercom, Inc.

AUGUST 1, 2019

But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination. If you think about Intercom: when you guys started, Intercom got traction not because the aggregate spend on customer service software was growing or shrinking.

Strategy 36

Strategy Payment Methods Payment Services Startup 36

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Invest in your development internally and externally. Invest in your cross-functional partners. Anne is a principal analyst in the Sales Operations Research Service at Forrester.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130