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[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact

ChurnZero

For example, I think of AWS. I interviewed someone yesterday for a role for a client and she’s using a Customer Success platform. Do a workshop with your team for a few hours. It is an opportunity for you to engage with the client in a way that they want to engage with your product, and that’s more self-service.

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Data Democratization: Definition, Benefits, Implementation & Best Practices

User Pilot

Next, they would follow up with session recordings, heatmap analysis , and user interviews to identify reasons. Here are a few options Data warehouse – data warehouses like AWS Redshift enable you to consolidate your data in one place. They could carry out funnel analysis to identify the exact stage where users fail to convert.

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How to Build Happier Employees – Lessons From HubSpot’s CTO Dharmesh Shah and Chief People Officer Katie Burke

SaaStr

” “I hated Katie at that company meeting, it was awful.” Katie Burke : So, one of my favorite interview questions at HubSpot isn’t “What’s your favorite slide out of our Culture Code?” Katie Burke: And so we organized a “Build a Web App” workshop just for women.