ChurnZero

SEPTEMBER 30, 2021

I had an intern that was helping me, so she quickly learned the platform, and then was able to scale it across all the CSMs. For example, I think of AWS. If you put the CS Operations under the Chief Operating Officer, they can scale across with Sales. One of the teams I worked with, there were only 17 people.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

ProfitWell

SEPTEMBER 25, 2019

One of the most famous lines from Citizen Kane is, “It's no trick to make an awful lot of money, if that's all you want is to do is make a lot of money.” However, unless your field is well-conditioned for a monopoly, and unless your company is (or can become) that monopoly, you’ll find the commission model very tough to scale.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SaaStr

MARCH 31, 2024

So, we feel that every single quarter, anonymously, globally, and we get huge participation, we get a whole lot of feedback, and then the hard work begins, which is we share every single data point, every open ended response, every piece of feedback that people say, “Dharmesh did a terrible job.” It’s really tough.

Part-Time CTO 262

Part-Time CTO CTO Hire CTO Coach CTO 262