Valuize Consulting

MARCH 2, 2022

A robust CS Operations function enables a smooth and streamlined experience for your customers, creates efficiencies for your CS team and empowers your organization to drive Net Dollar Retention (NDR) at scale. Creating a sub-organization dedicated to Operations is all about clarity, consistency and scale.

Scale 52

Scale Leadership Customer Success Retention 52

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. Leadership: The ability to motivate and inspire others to achieve a common goal. These engagements can be a rich source of keywords and demonstrate your thought leadership. Sales: The ability to persuade others to buy a product or service.

Sales Recruiting 129

Sales Recruiting Sales Hiring Scale Social Media 129

Sales Hacker

MAY 26, 2021

This team is responsible for high-level planning and goal setting with a focus on data analysis and sales forecasting. Projects you will work on include choosing and customizing a CRM system, integrating sales applications and tools, overseeing data management and reporting, and automating tasks away from the sales floor.

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

OpenView Labs

OCTOBER 18, 2019

Fortunately, building a data-driven sales enablement approach – one that uses self-assessments, big data analysis and prescribed learning to uncover and address individual skill gaps – can be achieved with reasonable effort; and, once established, opens the door to a slew of additional benefits that only data-driven insight can provide.

Sales Enablement 41

Sales Enablement Scale Data Strategy 41

Sales Hacker

JULY 22, 2019

Our second sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Outreach has your back. About TripActions.

Scale 56

Scale Metrics Revenue Data 56

Buffer Resources

SEPTEMBER 11, 2023

Data analysis: The ability to collect, analyze, and interpret data. Leadership: The ability to motivate and inspire others to achieve a common goal. These engagements can be a rich source of keywords and demonstrate your thought leadership. Sales: The ability to persuade others to buy a product or service.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Sales Hacker

JULY 26, 2023

Plus, it ensures you never miss any important details that might just tip the scales in your favor during a negotiation. While tools for these use cases may require a bit more commitment to integrate and buy-in from senior leadership, they’re worth keeping an eye on. The result?

ChatGPT 74

ChatGPT AI Search Scale AI 74

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Apply here: [link] .

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

Sales Hacker

JULY 26, 2023

Plus, it ensures you never miss any important details that might just tip the scales in your favor during a negotiation. While tools for these use cases may require a bit more commitment to integrate and buy-in from senior leadership, they’re worth keeping an eye on. The result?

ChatGPT 52

ChatGPT Scale AI Search AI 52

Sales Hacker

DECEMBER 21, 2017

As the volume of business information exploded, sales ops has evolved into a more powerful data analysis and reporting unit that can provide critical insight on the following areas: Sales Process Optimization. Performance Metrics Analyses. Formulation of Incentives Program. Contract Lifecycle Management. Email Automation.

Scale 87

Scale Sales Recruiting Sales Hiring Technical Review 87

SmartKarrot

DECEMBER 14, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, Salt Lake City, UT, US Organization: Atomic As a Director of Customer Success, you will lead and develop the Customer Success team, including managing direct reports and collaborating with the Atomic leadership team as we grow.

Merchant Services 19

Merchant Services Customer Success Sales Hiring Scale 19

SmartKarrot

AUGUST 25, 2022

Transferable skills can mean technical skills like data analysis, coding, and writing, which can be used in other jobs in some capacity. Leadership. Leadership is not just managing a team, supervising them, or answering their questions. This is why strong leadership skills are pivotal to success.

Customer Success 11

Customer Success Underperforming Technical Team Sales Recruiting Scale 11

SmartKarrot

MAY 12, 2023

They should also become proficient in using data analysis tools and software, which can aid in identifying trends and patterns that may inform strategic decision-making. Additionally, they should develop their leadership skills, as this will enable them to inspire and motivate their team members to work towards a common goal.

Management 10

Management Development Team Review Software Review Scale 10

User Pilot

JUNE 25, 2023

Product Leadership presents insights on effective product leadership and team-building. Tips for scaling product organizations without sacrificing quality. It covers the basics of data analysis, key product metrics, and best practices for using analytics to improve product performance and customer satisfaction.

Management 98

Management Technical Review Leadership Innovation 98

SmartKarrot

MAY 21, 2020

Customer Success Leadership plays a pivotal role in this context. It is obvious that you will be dealing with a huge volume of data, more like an everyday affair. As Alex Turnbull, CEO, Turnbull rightly quotes it, “Great customer success leadership means setting an example for your team. Expert to the Rescue. Happy Reading!

Customer Success 10

Customer Success Sales Hiring Scale Social Media 10

Sales Hacker

APRIL 21, 2021

What about using data analysis to create sales strategies? The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. Half of the meeting is spent validating data across three different team reports. Not the breaking things part, the curiosity part.).

Scale 100

Scale Sales Recruiting Technical Review Technical Advisors 100

SaaStr

JANUARY 21, 2020

But I think the very specific reason that I was asked to talk about this topic is the way that we scaled the business through sales. I have a young man on my a sales operations team who wanted to do SQL data analysis. I’m not a data guy, so that might not be right. Those are things that I am really proud of.

Sales Recruiting 259

Sales Recruiting Sales Hiring Scale Sales 259

SmartKarrot

MAY 11, 2023

Voice recognition can come in super handy when you want to identify the main speaker of the group to analyze their leadership skills or rate how well a team can communicate with each other. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Read more now.

Artificial Intelligence 10

Artificial Intelligence Azure Sales Hiring Machine Learning 10

SmartKarrot

JANUARY 21, 2021

Acting on feedback and data analysis helps product managers understand what works and what doesn’t. Has leadership qualities. Product managers needs to have leadership qualities. Leadership is considered an essential quality. Customer success and product management need to be aligned to scale. Similar Goals.

Management 11

Management SaaS Scale Underperforming Technical Team 11

Intercom, Inc.

OCTOBER 29, 2019

For example, our Product team could decide to build a data export API after learning our fastest growing segment exports their conversation data far more often than other segments ( you can already do this in Intercom ??). Leadership: Create a shared language for product, engineering, and go-to-market to describe customers.

Business 184

Business B2C Scale Headcount 184

OPEXEngine

JANUARY 24, 2023

Although TSR growth varies by industry, we see the same link between productivity leadership and high TSR across industries. Many companies accelerated their digital agenda in response to the Covid pandemic, making it table stakes for productivity leadership. Automation and digitization.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

ChurnZero

SEPTEMBER 30, 2021

I had an intern that was helping me, so she quickly learned the platform, and then was able to scale it across all the CSMs. If you put the CS Operations under the Chief Operating Officer, they can scale across with Sales. I was constantly expected to do all my own data analysis and had to show up just as prepared.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

Sales Hacker

DECEMBER 30, 2019

If you missed episode 89, check it out here: 89: Using Customer Data Platform to Scale Your Org w/ Pat O’Brien. Data isn’t the whole answer — you need anecdotal feedback, too. Sam Jacobs: We are incredibly excited today to have a friend and rising star amongst thought leadership in the world of high growth companies.

Sales Hiring 52

Sales Hiring Revenue Scale Underperforming Technical Team 52

Valuize Consulting

SEPTEMBER 22, 2021

Metrics such as Adoption Rate and Time To First [Key Action] are extremely helpful for large-scale data analysis of the user experience. Are they able to speak to their progress with their leadership? Are they providing high CSAT / NPS survey results?

Scale 52

Scale Artificial Intelligence Machine Learning Leadership 52

Valuize Consulting

SEPTEMBER 22, 2021

Metrics such as Adoption Rate and Time To First [Key Action] are extremely helpful for large-scale data analysis of the user experience. Are they able to speak to their progress with their leadership? Are they providing high CSAT / NPS survey results?

Scale 52

Scale Artificial Intelligence Machine Learning Leadership 52

ChurnZero

NOVEMBER 8, 2019

They enable proactive engagement by helping you organize, automate and scale your processes at every part of your customer lifecycle. While CRMs excel at data retrieval , they struggle to replicate basic processes and workflows. Customer Success Platforms provide a workplace that scales along with your team.

Customer Success 63

Customer Success Scale Headcount Scaling 63

Sales Hacker

JANUARY 23, 2018

New SaaS Sales & Education Partner Directory: A Platform for Unbiased Sales Thought Leadership. It’s exciting, as we aim to be a platform that allows SaaS brands to build targeted thought-leadership to new audiences. When vendors partner with us, we only care about enabling them to showcase their unique thought-leadership.

Sales Recruiting 92

Sales Recruiting Scale Sales Hiring Sales 92

Intercom, Inc.

JANUARY 25, 2023

SaaS B2B is definitely looking for ways to do that at scale. But how do you do it at scale without hiring an army of customer success? They tend to be from product leadership roles because they need to understand the product deeply, and they should potentially work with the founder or CEO.

Sales Hiring 118

Sales Hiring Scale B2B Acquisition 118

OpenView Labs

JULY 15, 2020

While the tooling and framework has come a long way in the data space, these types of data endeavors can turn out to be costly and time-intensive without the right leadership. The data we work with. Yes, a company like ours has a lot of data. Data warehouse. Powerful stuff.

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

ProfitWell

SEPTEMBER 25, 2019

However, unless your field is well-conditioned for a monopoly, and unless your company is (or can become) that monopoly, you’ll find the commission model very tough to scale. Data Sales. That’s data-selling in action. Many companies selling digital goods and services could not exist without core underlying data assets.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

User Pilot

OCTOBER 30, 2023

TL;DR The data maturity model evaluates how well a business leverages the organization’s data across different stages of the decision-making process. Internal culture, data quality, analysis tools, usage strategies, analysis methods, team skills, and strong leadership all impact the data maturity of an organization.

Data 105

Data Underperforming Technical Team Government Scale 105

SaaStr

MARCH 31, 2024

So, I run things and I rung, who works in that’s a ton of work, to do all that data analysis. What I always say to them is, “The real work has nothing to do with fielding the survey and doing the data collection analysis. Katie Burke: So, what we do instead is we out-care and we out-execute.

Part-Time CTO 259

Part-Time CTO CTO Hire CTO Coach CTO 259

Neil Patel

DECEMBER 1, 2020

Although data visualization tools don’t break down into completely neat tiers, there are definitely recognizable categories. I’ll start out with the lightweight tools and work up to the best business intelligence software , capable of handling the most complicated data analysis. Simple Charts and Graphs. Infographics.

Data 141

Data Software Review Scale Technical Review 141

ChurnZero

FEBRUARY 5, 2021

Here’s the short and the long of it: if you’re a Customer Success leader who is looking for consolidated business, product, and customer data, then you can probably piggyback on the Business Intelligence (BI) tool your SaaS company already uses – and this will likely be heavily suggested (or even mandated) by your CEO or other C-suite leaders.

Customer Success 96

Customer Success Scale Technical Review Software Review 96

SaaStr

OCTOBER 22, 2019

Powering new solutions like automating communication, mobile shopping, data analysis and management, and more, is going to be critical. Main Street America is going to have a resurgence, but only with the help of technology systems that allow them to scale personalization. But more personalization also means more data.

Payment Methods 101

Payment Methods Outsourcing Services SaaS Payments Business 101