ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. tech ops, AWS, technical support).

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

APRIL 21, 2023

Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues. To carry out product analysis, you need to track relevant product metrics , like Customer Acquisition Cost (CAC) and retention rate. Their choice depends on your goals. Cohort analysis.

Underperforming Technical Team 93

Underperforming Technical Team SaaS Onboarding Retention 93

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & And account management, which is basically around for retention and also upsell of different products. MRR, obviously. Or maybe ARR, depending on your model. Something we all hate, but still important.

SaaS Payments 241

SaaS Payments Metrics Payment Methods Scale 241

ChurnZero

SEPTEMBER 30, 2021

For example, I think of AWS. Emotional Intelligence for Customer Success – Learn the three key areas that are required to make a great Customer Success Manager. Customer Lifetime Value and Client Retention: What’s the Connection – Find out how to improve customer lifetime value as well as your customer retention rate.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

ProfitWell

NOVEMBER 5, 2019

Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. When each customer’s contract expires, their card is automatically charged, and access to the product or service continues uninterrupted. Of course, you know better.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

SmartKarrot

JANUARY 18, 2021

They are: Scaling Customer Lifetime Value. And to look further, their subcategories are the below ones: Scaling Increase number of customers Diversify products Lower customer acquisition cost Optimize online performance. Customer Lifetime Value. Increasing customer retention.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10