Stax
APRIL 18, 2024
Some well-known examples are Adobe, a design and creator platform, Autodesk, a leading construction management system; and Meditech, a healthcare information systems solution. Customer Support In-house support teams maintain direct relationships with end-users for assistance. What are SaaS companies?
Upscope
JUNE 9, 2021
I always place my customer on hold for 3 mins and I just stare at the monitor. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. Customer support working from home What did they say in the comments section?
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Intercom, Inc.
FEBRUARY 27, 2020
?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.
SaaStr
OCTOBER 25, 2019
So with Airtable, customers are actually building their own domain specific applications. The value for a video company is production related, and the value for a construction company for Airtable is specific to that construction use case. You have a huge obligation to your customer, right?
SaaStr
MAY 21, 2019
78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Procore in construction, ServiceTitan in field services, retail and that interaction for Toast, fleet transportation with KeepTruckin or workforce management etc. Twice for retail.
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