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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

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How to Retain Employees For 10+ Years with Alf Ruppert

FastSpring

This perspective is why at least four employees have been with the company since the beginning. In 2006, founded iOSXpert — now the largest partner of the Mac-based CRM and project management software Daylite. Stream the full interview below or find it wherever you listen to podcasts. Or was it was it straight to software?

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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. And I remember being at that Dreamforce in 2009, which was awful. In bigger companies, we were budgeted. ” I’m like, that sounds awful.

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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Harry Stebbings.

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How to Build Happier Employees – Lessons From HubSpot’s CTO Dharmesh Shah and Chief People Officer Katie Burke

SaaStr

Ever since I was a little boy on the dusty streets of India, I’m like, “Someday, there will be an industry where we can ship software, without actually shipping software, and all customers will be on a single version. I’ve been in the software industry for a long, long time. It will be awesome.”

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Starting Up In A Downturn with Cloudflare COO and Co-Founder Michelle Zatelyn (Video + Transcript)

SaaStr

And so when you think back to what was happening, when we start back in 2010, when we were working on this idea in 2009, we just saw there’s this huge shift going on, where we were going from a world from hardware and software that you owned to services in the cloud that you rented. And I remember like AWS was growing really quickly.

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SaaStr Podcasts for the Week with Airtable and Shopify Plus — October 25, 2019

SaaStr

Below, we’ve shared the full transcript of Harry’s interview with Liat Bycel or you can jump to the transcript of Jason’s interview with Loren. Is there a way to really uncover that and ensure that it does then align to the company’s core objectives? Harry Stebbings. Liat Bycel. Loren Padelford.