To Manage a Call Center Efficiently see what Employees Really Think
Upscope
JUNE 9, 2021
Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?
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