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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

I always place my customer on hold for 3 mins and I just stare at the monitor. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. Customer support working from home What did they say in the comments section?

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SaaStr Podcasts for the Week with Airtable and Shopify Plus — October 25, 2019

SaaStr

So with Airtable, customers are actually building their own domain specific applications. The value for a video company is production related, and the value for a construction company for Airtable is specific to that construction use case. You have a huge obligation to your customer, right?