To Manage a Call Center Efficiently see what Employees Really Think
Upscope
JUNE 9, 2021
Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. In another article I saw a management directive not to put people on hold. You could be written up for not pitching a sales offer on EVERY CALL that came in.
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