SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Improve platform and services adoption rate and minimize customer and revenue churn. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

OPEXEngine

DECEMBER 15, 2020

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

ProfitWell

NOVEMBER 5, 2019

For subscription companies, it’s tempting to resort to questionable subscription renewal tactics like these to keep customers around for as long as possible, since churn can be so disastrous to your bottom line. The key feature separating subscription businesses from their more standard counterparts is the recurring nature of payments.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ProfitWell

SEPTEMBER 25, 2019

One of the most famous lines from Citizen Kane is, “It's no trick to make an awful lot of money, if that's all you want is to do is make a lot of money.” That’s never been truer for software businesses in particular than in the past 10-15 years, with the internet stimulating an explosion in the number of viable revenue models.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering. We call that a second act.

Sales Hiring 155

Sales Hiring Scale Payments Cloud 155

Intercom, Inc.

OCTOBER 12, 2021

You’ve probably had at least one awful support experience where automation has been used to disastrous effect. It’s a terrible experience that can seriously erode customer trust in a business – and eventually lead to churn. A billing concern is not the time for a message like, “Uh oh, your payment failed!

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

ChurnZero

OCTOBER 16, 2020

They sit down and start scribbling down payments and interest rates in a two-by-two square. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? When a customer engages with your platform, they have a vision and an expectation of what they’ll achieve,” says Amanda.

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

DECEMBER 13, 2019

Number two, as a result, they have a much better impact on the revenue side. Yousuf Khan: And I think that plays an important part which basically says, look, we’re aligned, we get your business and we understand this market and we’re building a product that will basically meet your needs for many, many years to come.

Technical Advisors 152

Technical Advisors Scale Technical Review Payment Solutions 152

Tom Tunguz

NOVEMBER 4, 2014

AWS, Twilio, Heroku, etc. If there are a small number of relevant customers, as in Veeva’s case where the entire market is about 200 pharmaceutical companies, the average revenue per customer must be very high. This keeps morale high and creates a very predictable revenue forecast.

Pricing 118

Pricing Startup SaaS Payments Payment Methods 118