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Thanks to Bee, ChartMogul, Maast, SecureFrame, and StratusGreen for Sponsoring SaaStr Annual 2023!

SaaStr

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Maast offers payments, banking, lending and more as features in software provider’s platforms – with one relationship, contract and integration.

Payments 210
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Create Pricing Models Like AWS and Twilio with Events-Based Billing

Chargify

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98
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4 SaaS benefits & advantages: Software as a Service pros & cons

ProfitWell

I’ll walk you through what SaaS is, how it compares to other cloud services, and the pros/cons of SaaS. First, to nip any confusion in the bud, SaaS stands for “software as a service.” There are two other cloud service models to be aware of: PaaS and IaaS. Annual contracts are the best in terms of reducing churn.

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Chargebee vs. Zuora: A Detailed Look

Baremetrics

Do they support the payment platform you desire? Do any of them have what you want in a subscription management service? It also allows one-time usage-based payment depending on how a company charges its customers. Just like Chargebee, it is web-based and offers 24-7 customer service. Is one of them better than the other?

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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. Churn defines your average lifetime of your customer. We talked about churn. Five percent monthly churn gives you a 20 month average lifetime. MRR, obviously. Average Revenue per Customer.

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14 SAAS Experts Share Their Best Customer Churn-Beating Advice

OPEXEngine

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain.

Churn 52
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Subscription renewal: getting customers to renew subscriptions

ProfitWell

For subscription companies, it’s tempting to resort to questionable subscription renewal tactics like these to keep customers around for as long as possible, since churn can be so disastrous to your bottom line. The key feature separating subscription businesses from their more standard counterparts is the recurring nature of payments.