SaaStr

MAY 19, 2019

Churn is 1.1% Most of the companies in this 5 Interesting Things Series have had net negative churn from SMBs (e.g., Xero’s SMB churn isn’t zero. Aim for that at least in your SMB segment if you can, and if you can provide at least as much value as Xero. Inclusive of upsells and churn, their ARPU is $29.25

SMB 211

SMB Customer Lifetime Value AWS Churn 211

ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. tech ops, AWS, technical support).

Customer Success 98

Customer Success Metrics Technical Review Scale 98

SmartKarrot

JANUARY 18, 2021

They are: Scaling Customer Lifetime Value. And to look further, their subcategories are the below ones: Scaling Increase number of customers Diversify products Lower customer acquisition cost Optimize online performance. Customer Lifetime Value.

Customer Lifetime Value 10

Customer Lifetime Value Scale SaaS Acquisition 10

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & One is your churn. SaaS businesses have churn. Two is the growth of your existing customers. Churn, think we’re all familiar with what churn is. Average revenue per customer.

SaaS Payments 227

SaaS Payments Metrics Payment Methods Scale 227

User Pilot

APRIL 21, 2023

You can use it to find the touchpoints that are essential for customer success. Churn and retention analyses help teams understand why users leave or stay with the product. Customer Retention Rate is the percentage of users who continue using the product. To conduct product analysis, choose clear goals and ways to measure them.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

ProfitWell

NOVEMBER 5, 2019

For subscription companies, it’s tempting to resort to questionable subscription renewal tactics like these to keep customers around for as long as possible, since churn can be so disastrous to your bottom line. Automatic renewals prevent forgotten payments, which helps improve retention and combat customer churn.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!).

Scale 70

Scale Startup Technical Review Software Review 70