article thumbnail

Understanding the Importance of a Merchant of Record for Digital Products

Subscription Flow

Given the explosive growth of e-commerce, any company that operates in the digital sphere and wants to stay ahead of the competition must comprehend the nuances of having a merchant of record for digital products. How might a merchant of record for digital products help out a digital media company?

article thumbnail

The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

This leader must be empowered to coalesce all of your operations momentum into a strategic direction that brings your customers and your company closer to value realization. While your Senior CS Operations leadership may not get involved in the finer details of your technology and data, they will oversee both aspects.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mar 18 – Customer Success Jobs

SmartKarrot

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Act as a change agent to identify areas for operational efficiency and continuous improvement.

article thumbnail

Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

The whole article is very tactical and is based on my own experience with the Uberall product team. The article is using the word “growth” a lot. Assign the right priority to bugs and the right status for them to be picked up by developers today (for critical bugs) or later (for non-critical bugs). Identify duplicates.