Kellblog

AUGUST 7, 2019

GAAP rules define precisely how to take this from a GAAP revenue perspective – and with the adoption of ASC 606 even those rules are changing. GAAP revenue. $1M. GAAP unbilled deferred revenue. $5M. ASC 606 revenue. $2M. ASC 606 revenue backlog. $4M. Price-Ramped). Payment structure. $1M.

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

Upscope

SEPTEMBER 9, 2020

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

SaaS Payments 69

SaaS Payments Payment Services Trends Sales Recruiting 69

Intercom, Inc.

SEPTEMBER 5, 2019

The other thing in this space we’re talking about is that it’s quite tempting when you’re in the early throes of application development to be so workflow-obsessed about speed that you can actually overfit or overserve your target customer. The similar use case for us is actually the customer support team.

Sales Recruiting 138

Sales Recruiting Underperforming Technical Team Software Startup 138