Remove Application Development Remove Churn Remove Customer Success Remove Metrics
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Mar 09 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success Location: Boston, MA, US Organization: Immuta As a Vice President of Customer Success, you will map the customer journey beginning with implementation. Define the segmentation of the customer base and varying strategies for each segment.

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Jul 27 – Customer Success Jobs

SmartKarrot

Work cross-functionally with your team members to ensure alignment with customer objectives.CSM team plays a crucial role in engaging with customers to ensure fast adoption/ROI, achieve key success metrics/outcomes, share product roadmap plans and conduct regular business reviews. Apply here: [link].

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New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

Folks might release backlog in some sort of unbilled total contract value (TCV) metric which I suspect is similar [2]. It’s about the value received by the customer and the ramped shape of the payments perfectly reflects the ramped shape of the value received. The ramped shape of the curve is not about financing at all.