Intercom, Inc.

APRIL 18, 2019

Anthony Kennada , the Chief Marketing Officer at Gainsight , has helped navigate these tricky waters and put the Customer Success category on the map. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. Or an airline at 34. So too has Gainsight’s revenue.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! He was a professional basketball player, but mostly what he talks about is the subscription economy and the subscription business model. The company grew between 2 to 25 people between sales market and customer success.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

SaaStr

SEPTEMBER 10, 2020

But you get paid the big bucks to own your business, to own your business model. And then now how does that trickle down to what we need to do from a go to market perspective across sales, marketing, and customer success? Like we had our head of customer success. I don’t know what has happened.

Scale 167

Scale Sales Hiring Software Review Technical Review 167

SaaStr

MAY 29, 2020

Christine Trodella: We’re very different businesses. Facebook is an ads revenue driven business and this is a very different business model, being a SaaS company within Facebook. I mean, there are a lot of just internal processes and operations, business operations, that we have to build from scratch.

Scale 215

Scale Sales Recruiting Pricing Leadership 215

ProfitWell

OCTOBER 1, 2019

Recurly—provider of enterprise-class subscription billing management for thousands of businesses worldwide—raises $19.5 Beyond Pricing scours all the platforms for what similar homes charge, their vacancy rates, what hotels are charging, historic and current demand fluctuations, airline info, weather, and more.

Technical Review 40

Technical Review Sales Recruiting Airlines Subscription 40

Neil Patel

FEBRUARY 4, 2021

Want to learn about other businesses we’ve been able to help? See our customer success stories. The Future of NP Digital Small Business. Neil is well known for his passion for supporting smaller businesses, so we iterated on our business model to better serve clients of all sizes.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. The purpose of this piece of writing is to extend the 7 Powers framework to examples from modern b2b and software-centric businesses.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52