SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. How does Harry think about the right way to structure churn postmortems?

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business?”

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

OpenView Labs

APRIL 11, 2019

I started the growth team and scaled Dia&Co’s customer acquisition and retention strategies. The team developed a digital community playbook and created a viral growth engine focused on maximizing lifetime value & minimizing cost per acquisition. The business focuses on generating profit at scale through the growth mindset.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64