article thumbnail

Atlassian and Coda on creating personalized customer experiences at scale

Intercom, Inc.

With that in mind, the challenge businesses now face is striking the right balance between personalization and scale – which, historically, has been a tricky line to walk. Atlassian: Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT. Now, he oversees support for both Atlassian’s Opsgenie and Statuspage products.

Scale 230
article thumbnail

11 proven, DevOps best-practices for continuous improvement

Audacix

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. But you're in luck, because successful DevOps practitioners leave clues and patterns that you can start implementing today to supercharge the value from your DevOps program.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 sureshot practices to supercharge your DevOps effectiveness

Audacix

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Bring such people into the DevOps fold, share learnings and build trust.

article thumbnail

What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

As the firm scales at $1B, the NRR dips and need not be declining. Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. It was back in 2018 for Datadog where customers only opted for 1 product.

article thumbnail

New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses. We are operating at internet scale. And we do this at internet scale with modern next-gen tools that grow with you. And that is why we are here.

Scale 118
article thumbnail

How JumpCloud Handles Over 100 Million Unique Daily Data Points From Their Product

OpenView Labs

JumpCloud is a Directory-as-a-Service® that securely manages and connects users to their systems, applications, files and networks. To give you an idea of the velocity and timing of this project, we deployed our Snowflake data warehouse in September of 2018. Data warehouse. An example of this functionality is Snowflake tasks.

Scale 64