Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. The company grew their total spend from $390k/mo to $750k/mo during 2018. This is a v2.0 Jason Cohen breaks down the question in his Quora post.

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

Kellblog

JANUARY 30, 2021

The ongoing rise of devops. This prediction was inspired by meeting Cyral founder Manav Mital (I think first in 2018) after having a shared experience at Aster Data. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.” Sometimes, more.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

CustomerSuccessBox

FEBRUARY 28, 2022

Which is the key customer retention metrics to track?- Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. It was back in 2018 for Datadog where customers only opted for 1 product. Datadog – $1.2B

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Intercom, Inc.

APRIL 6, 2022

Atlassian: Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT. Wayne Stewart, Atlassian’s Head of CSS Cloud Growth – DevOps & IT, led the support team at incident management platform Opsgenie before it was acquired by Atlassian in 2018. Now, he oversees support for both Atlassian’s Opsgenie and Statuspage products.

Scale 230

Scale Scaling DevOps as a Service Communication 230

OpenView Labs

JULY 15, 2020

That last point is key—it’s easy to derive metrics and insights for isolated segments of the customer journey, but the real value is derived once you’re able to provide a complete view of the customer journey from beginning to end, allowing for further explanatory and predictive analysis when viewing these data in aggregate.

Scale 64

Scale Data Outsourcing Services DevOps as a Service 64

Intercom, Inc.

MARCH 29, 2022

Wayne Stewart, Head of CSS Cloud Growth – DevOps & IT at Atlassian: Thanks, Paul. My role at Atlassian is as a Support Manager of the DevOps IT Cloud Products team. I first started using Intercom back before OpsGenie got acquired by Atlassian, and 2018 was when the acquisition occurred. Wayne, thanks for joining us.

Scale 118

Scale Banking Technical Review Software Review 118