FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. After adopting FastSpring as their merchant of record, SocialBee even saw 2x year-over-year growth in monthly recurring revenue (MRR) after their first year with FastSpring. Set up a demo or try it out for yourself.

Merchant Services 158

Merchant Services Payments Subscription Payment Features 158

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. Not satisfied with reaching $1 billion in annual revenue, Atlassian furthered its commitment to product led growth by jumping on the freemium bandwagon. Or, is it a high risk, dead-end approach likely to burden you with runaway costs and few paying customers?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Baremetrics

JANUARY 24, 2021

Revenue churn vs. customer churn Up until January 2020, almost all of our growth over the past 5 years had been generated through a pretty traditional sales-led growth strategy. Due to this style, the customers that we converted were very loyal. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Krish Subramanian: We are software engineers by training. What are the biggest challenges in making this transition?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

FastSpring

MARCH 5, 2019

To do that, you have to really know your customer: how they think, how they speak, and what they need and desire. Your website is stunning, your email campaigns look great, and your customer support forum is looking snazzy, too. It’s usually based on gross revenue limits or a number of sales transactions.

Payment Methods 90

Payment Methods Payment Services Payments SaaS Payments 90

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49