Intercom, Inc.

APRIL 22, 2019

For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

JUNE 11, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. One, a COO.

Merchant Services 227

Merchant Services Part-Time VPE Sales Hiring Scale 227

SaaStr

JUNE 23, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. One, a COO.

Merchant Services 192

Merchant Services Part-Time VPE Sales Hiring Scale 192

SaaStr

APRIL 11, 2019

That’s the situation Gainsight CEO Nick Mehta and CMO Anthony Kennada found themselves in when they joined the company that would become Gainsight in 2013. Join Nick and Anthony for an open and honest look into their playbook to building the Customer Success category: the needle movers, the mistakes, and everything in between.

Scale 127

Scale Customer Success Artificial Intelligence Sales Recruiting 127

Intercom, Inc.

FEBRUARY 25, 2019

In 2013, we shipped many, many, many small things. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum. CS” stands for customer support. Our customer support team is an incredibly strategic asset to our company. In 2014, we shipped some bigger things.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160