Intercom, Inc.
APRIL 22, 2019
For Rick Nucci, customers will win as long as AI empowers employees to do more of what they do best – that is, dealing empathetically with other humans – while skipping tedious busywork that could be handled just as well by a bot. He joined me for a conversation on tackling issues that come up as you scale your customer experience.
SmartKarrot
MARCH 8, 2022
Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Bhavika Kochhar. Donna Weber. Emilia D’Anzica.
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SmartKarrot
JANUARY 5, 2022
Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Rick Adams.
SmartKarrot
JANUARY 5, 2021
Rick has authored the book named “ Practical Customer Success Management: A best practice framework for managers and professionals ” which is an amazing collection of practical advice and assistance for Customer Success professionals at all levels. Peter Armaly. James Scott. as a Coach and Advisor respectively. Nils Vinje.
SaaStr
SEPTEMBER 15, 2023
So, if he wanted to hire customer support, it could be a biomechanical engineer. As early as 2013-14, Freshworks closed Burger King, 3M, Schneider Electric, Pearson, and Sony, and they all came inbound. The average SMB customer would buy 4-5 seats of Freshdesk. Burger King was 300 seats.
SaaStr
APRIL 11, 2019
That’s the situation Gainsight CEO Nick Mehta and CMO Anthony Kennada found themselves in when they joined the company that would become Gainsight in 2013. Join Nick and Anthony for an open and honest look into their playbook to building the Customer Success category: the needle movers, the mistakes, and everything in between.
Intercom, Inc.
FEBRUARY 25, 2019
In 2013, we shipped many, many, many small things. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum. CS” stands for customer support. Our customer support team is an incredibly strategic asset to our company. In 2014, we shipped some bigger things.
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