Sixteen Ventures

JULY 17, 2020

Churn is the reason that – though you acquired a lot of new logos in 2012 – you had no significant year over year growth from 2011. Then we get punitive; since there’s just a lot of churn in this market (segment), we’ll give them even LESS. Is 5% Monthly Churn Good? Going out of Business is Just Fine?

Churn 133

Churn SaaS B2C Pricing 133

ProfitWell

NOVEMBER 12, 2019

You can rely on value-based pricing to deliver products and services to different market segments. First, let’s take a look at Help Scout , a help desk software launched in 2011. Conducting a pricing audit means you don’t have to worry about what your competitors prices are. Planning and prioritizing. Customer success #1.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

SaaStr

OCTOBER 31, 2019

I would argue that retention is probably the most important of these categories, so the first thing to note is that retention is really going to differ, depending on your market segment. Again, having gone through a large dataset, we typically saw that something between 0.5X

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

JUNE 3, 2020

So, fast forward, we got bought by Yahoo in 2011, for a little under $300 million. We were looking at wins and losses by seller, and by buying persona, and by market segment, and the geos we were in, and we just started to see some really clear trends. Michael Katz: So had a few thoughts, toyed with a couple ideas.

Sales Hiring 175

Sales Hiring Scale Technical Advisors Systems Review 175

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. So we had a deep experience in the e-commerce space and it just, in 2012, it felt right. So from that first buyer meeting until deal closed, around 90 days.

SaaS Payments 249

SaaS Payments Scale Payment Services Payment Solutions 249