Intercom, Inc.

JANUARY 12, 2022

My job was to look at what was happening in the world economy – it was like 2010 at the time, and so everything was kind of falling apart – and then look at data about it and try to come up with recommendations about what policymakers should do. However, we’ve had a great team. In that sense, it’s been very challenging.

Data 151

Data Airlines AWS Underperforming Technical Team 151

SaaStr

SEPTEMBER 12, 2019

Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. But it worked.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Why do developers love SaaS products?

SaaS Payments 230

SaaS Payments Metrics Payment Methods Scale 230

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?

Sales Hiring 200

Sales Hiring Scale Technical Review Outsourcing Services 200

Outseta

MAY 8, 2020

Exactly 10 years ago today—May 10, 2010—I slinked through office doors that opened to my first day of work at a “real job.” What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Musing after a decade spent building SaaS start-ups By Geoff Roberts 20 min read.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

SaaStr

JULY 29, 2020

So we’re really proud of that and our whole team is really proud of that. And one thing that’s been really cool starting the company 10 years ago in an economic downturn to today, about six months ago Matthew and I and our team took the company public on the New York Stock Exchange. And so this huge shift was going on.

Sales Hiring 171

Sales Hiring Outsourcing Services Scale Sales Recruiting 171