Customer retention is the new conversion
Intercom, Inc.
MAY 1, 2018
At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it. I’ve been working with my co-founders since 2007-2008. This was around 2010.
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