2006, Customer Success, Leadership and SMB

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers.

Scale

Scale Scaling Sales Hiring Underperforming Technical Team

8 Tough Lessons from Closing 12,000 Customers at WebPT (Video + Transcript)

SaaStr

NOVEMBER 19, 2019

So I went down the hall, met with the head of marketing, and I discovered a lot about in bound SaaS, about SMB, the importance of building this machine as I call it now that generates all these lovely leads. They all looked at me really weird because remember, I’d never done SMB before. The WebPT store starts in 2006.

Scale

Scale SMB VP of Engineering Leadership

SaaS Brief

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

8 Tough Lessons from Closing 12,000 Customers at WebPT (Video + Transcript)

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