Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Leadership 79

Leadership Systems Review Software Review SMB 79

SaaStr

DECEMBER 27, 2023

They started via SMB and are now serving the Amazons of the world. A Lesson Learned: Stay Close to the Customer Organizations should focus more on customer success no later than 100 paying customers. There’s a lot of noise about companies going toward no customer success.

Sales Hiring 185

Sales Hiring Scale SMB Outsourced Development 185

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. Then, back into the tech stack from there.”

Customer Success 98

Customer Success Technical Review Scale Compensation 98

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

ChurnZero

JULY 22, 2021

By creating healthy boundaries, Customer Success and Sales don’t have to spend their days assessing and arguing over every expansion situation. Building on the point above, when determining expansion ownership, you want to quantify the established relationships between a Customer Success Manager or salesperson and the customer.

Customer Success 98

Customer Success Engagement Sales Acquisition 98

CustomerSuccessBox

MARCH 4, 2022

Congratulations on being promoted to the VP-Customer Success ! Especially, in the field of Customer Success. That’s understandable; you’re probably your company’s first Customer Success executive, and this is your first time in the position. VP-Customer Success Job Description (Sample).

Customer Success 52

Customer Success Scale Customer Lifetime Value Interviewing 52

Sales Hacker

SEPTEMBER 25, 2019

Enterprise sales is hard, which is why most businesses start as an SMB org and grow into an enterprise org. And those that do often struggle through the transition, leaving behind a churn of leadership and sales resources after every funding milestone. 2 rules for transitioning from SMB to enterprise. That’s not hard to believe.

SMB 73

SMB Enterprise Strategy Compensation 73

SaaStr

MAY 5, 2022

Individual seller focus and ownership are crucial for setting your sales organization up for defined targets and success. In the same way, the focus of sales leadership will become more tantamount as organizations grow. Principle #4: At Scale, Focus is Critical. Every time we’ve focused and made a hard tradeoff, we’ve succeeded.”.

Scale 202

Scale Sales Hiring Scaling Sales 202

ChurnZero

DECEMBER 9, 2022

However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. We had to say: what does SMB want? But my path was more of a meandering path.”.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

OpenView Labs

MARCH 4, 2019

Part 1: Onboarding and Customer Marketing. Your self-service customer success model can benefit all size businesses and yes, Customer Success Managers (CSM), if it’s done correctly. Many of my clients, and even some of my professional peers, tend to think that self-service resources only work for SMB clients.

Customer Success 61

Customer Success SMB Sales Hiring Onboarding 61

ChurnZero

DECEMBER 4, 2020

This is the second installment of a two-part article that was adapted from one of our most popular sessions at BIG RYG (ChurnZero’s annual Customer Success conference). Get leadership to see Customer Success as a strategic partner by spreading its word. I hear leadership say it. Adopt a Data-First Mindset.

Customer Success 59

Customer Success Leadership Churn Finance 59

SaaStr

OCTOBER 4, 2019

Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally? How does leadership change for Jesse in the face of scale? What changes? *

Scale 132

Scale SMB Technical Review Software Review 132

SaaStr

DECEMBER 5, 2023

Going upmarket drives category leadership because you establish yourself as the company that the Fortune 500 logos use. You always have to build more relationships within the customer organizations Gong, as an example, started as an SMB platform and went to Enterprise. Let’s look at the why, the when, and a warning.

Scale 175

Scale Enterprise readiness compliance Enterprise 175

SaaStr

SEPTEMBER 22, 2022

Chestnut states that the weirdness has a point –– to stand out and reach marketers and SMB owners: “The first couple of iterations of our brand were a little bit weird and funny in a ‘monkey’ kind of way…[the customers] just loved it, and we just sort of rolled from there.”

SMB 174

SMB Entertainment Acquisition Branding 174

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

SEPTEMBER 12, 2022

Curate and grow a healthy pipeline of new prospects and leverage Marketing to help create thought leadership and campaigns to drive top of the funnel activities. Drive your team to create materials to deliver value program performance insights for internal leadership and clients in the form of monthly reporting and business reviews.

Customer Success 19

Customer Success Scale SMB Technical Review 19

SaaStr

DECEMBER 12, 2023

If you’re an SMB, sometimes you only have one person to talk to, maybe the Founder and/ or CEO. Then, ensure the Customer Success team can help manage that customer to success. If it’s mid-market or Enterprise, sometimes there’s a champion, technical buyer, and decision-maker.

Point of Sale 225

Point of Sale Forecasting Technical Review SMB 225

SaaStr

OCTOBER 11, 2023

Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features. You don’t want to overwhelm SMB customers, and Monday made this a focus from day one. The Secret To Conquering High NRR From SMBs monday.com went from 125 to 110 NRR, which is macro yet still epic for SMB.

Scale 159

Scale Sales Hiring Scaling Banking 159

SmartKarrot

NOVEMBER 4, 2022

Role: Director of Customer Success Location: Remote, United States Organization : Fleetio As a Director of Customer Success, you will lead the Customer Success Management Team across three segments (Enterprise, Mid-Market and SMB) to achieve long-term retention via aggressive usage, adoption, and value realization targets.

Customer Success 19

Customer Success Scale Outsourced Development Systems Review 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success SMB Technical Support Education 19

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map. Apply here: [link].

Customer Success 19

Customer Success Technical Review Systems Review Outsourced Development 19

SaaStr

NOVEMBER 19, 2020

But a great head of demand gen (or maybe growth hacking if you are SMB) should be very accretive at even $20k in MRR. You’ll probably be ready for your first VP of Customer Success by $2m-$3m in ARR. This will seem crazy early to many of you. And your first VP of Marketing just increases qualified leads by 25%.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

Sales Hacker

FEBRUARY 15, 2018

The Revenue Summit is the only conference with a true focus on aligning sales, marketing and customer success through the lens of technology, empowering B2B leaders to accelerate full funnel growth. of Sales & Customer Ops, Zendesk. Director, SMB Sales, Google Cloud. SAN FRANCISCO, CA – Feb.

Scale 66

Scale Customer Success Revenue Marketing 66

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.

Customer Success 19

Customer Success Sales Recruiting SMB Forecasting 19

SmartKarrot

SEPTEMBER 29, 2022

Set overall vision for client success team and annual plan with GM of Corporate accounts, and review progress on a weekly, monthly, and quarterly basis. Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Checkr, Inc.

Customer Success 19

Customer Success Scale Sales Hiring Technical Review 19

SaaStr

MARCH 19, 2021

A head of customer success that doesn’t own churn, or net revenue retention in the first 90 days. No VPS can be great at inbound, outbound, field, SMB, Enterprise, Channel Partners, Strategic Accounts, High Velocity Sales. Never will. Never will. He can’t. He never will. He’s a best efforts guy.

Sales Recruiting 302

Sales Recruiting Sales Hiring SMB Engineering 302

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SaaStr

NOVEMBER 18, 2020

And you just might be the best customer success manager the company will ever have. Don’t go upmarket if you purely, 95-100% an SMB product. As CEO and founders, your job isn’t to meddle in what your VPs and leadership team already know how to do. Even with their flaws and limitations. version of the app.

Sales Hiring 363

Sales Hiring Scale SaaS Enterprise 363

SaaStr

JANUARY 24, 2024

In the beginning, it was solopreneurs and small SMBs coming through the funnel. At Calendly, they had to hire a completely different profile in sales, customer success, and marketing— the composition of the team and the tools that the team will need will change as you create an enterprise-focused motion.

Scale 208

Scale Sales Hiring Scaling Revenue 208

SaaStr

FEBRUARY 14, 2024

The landscape of customer success has been evolving rapidly. So much so that we seem to be releasing new content on customer success just about every week. Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency.

Customer Success 213

Customer Success Sales Hiring Scale AI 213

SaaStr

NOVEMBER 28, 2022

This may look like moving from a mid-market business to an SMB, and eventually to an enterprise. Another strategy we often see is moving from a PLG model to a sales assistive model with a more established sales team that can sell the product to the customer. . Set them up for success. .

Scale 185

Scale Finance Sales Hiring Scaling 185

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

Neil Patel

FEBRUARY 4, 2021

Team and Leadership at NP Digital. Communication and collaboration help us move quickly and are important factors in our success. Our leadership team is made up of people who embrace that idea. Team and Leadership at NP Digital Small Business. SMB Digital Marketing Case Studies. See our customer success stories.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Sales Hacker

AUGUST 7, 2020

Leadership. Customer Success. Leadership. Senior Vice President, Sales SMB. The Exceptional Leadership Institute for Women. Sales Manager, SMB New Business Acquisition. VP, SMB Essentials Sales. Head of Sales and Customer Success. Sales Development. Sales Growth. Sales Enablement.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Sales Hacker

OCTOBER 30, 2018

GirlsClub helps women sales reps navigate the tricky path to sales leadership with their management training, mentoring, confidence building, and community. She has strong leadership experience in inside sales, field sales, operations, and marketing. Her company #GirlsClub is dedicated to changing the face of sales leaders.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111