User Pilot

MARCH 23, 2022

NPS is a type of user survey developed in 2003 by Bain & Company. What the leadership board currently looks like. This feedback could take the form of an interview or a more extended survey. A best practice is usually an Amazon voucher or extended subscription. What is a Net Promoter Score (NPS) survey?

Scale 98

Scale SaaS Software Review Benchmarks 98

SaaStr

APRIL 24, 2020

How does John think about the role of leadership in a crisis such as this? Where does John believe many leadership teams go wrong in times such as this? How can leadership teams ensure that a crisis is not self-fulfilling and how can one prevent that mindset? Below, we’ve shared the transcript of Harry’s interview with John.

Scale 220

Scale Leadership Strategy Technology 220

SaaStr

MAY 30, 2019

We sold that to IBM in 2003, and it was a fantastic experience. And, as you all know, that was really foundational for the class of companies we build today because the subscription model meant that we had to focus on things like customer experience, customer success. We built that business to about $800 million.

Scale 150

Scale Leadership Finance Software Review 150