User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS is a type of user survey developed in 2003 by Bain & Company. NPS benchmarks. NPS benchmarks vary from industry to industry.

Scale 86

Scale SaaS Software Review Benchmarks 86

SaaStr

APRIL 24, 2020

Prior to their IPO, Domo raised funding from the likes of Benchmark, Founders Fund, a16, Greylock and IVP to name a few. Below, we’ve shared the transcript of Harry’s interview with John. It started back in 2003, when I joined Omniture, which was an analytics company founded here in Utah. Harry Stebbings. John Mellor.

Scale 212

Scale Leadership Strategy Technology 212

SmartKarrot

AUGUST 23, 2022

The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. Other sources of customer feedback include social media, review sites, and customer interviews. It tracks the willingness of customers to recommend the product or service to their friends, relatives, or peers.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

SaaStr

JULY 15, 2020

I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and celebrated goals that either aren’t effected as much or snap back very quickly. You need to go to Peter Fenton to benchmark and get him convinced that he must do this. I think by segment. Jasom Lemkin: Yeah.

Investment 150

Investment Scale Travel Venture Capital 150