FastSpring

APRIL 18, 2024

Steps taken by our support team to accomplish these goals included customer journey mapping, engaging with customers one on one, integrating artificial intelligence in our support processes, and even implementing interdepartmental service level agreements (SLAs).

Artificial Intelligence 78

Artificial Intelligence Customer Support Engagement Technology 78

SaaStock

JANUARY 25, 2019

Founded : 2002. Based on artificial intelligence, Hi Platform allows businesses to learn what people say about them on social media, to automate customer service and to communicate with users in real time. In recent years, they have developed new offerings adjacent to POS and ERP software based on cloud delivery model.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Sales Hacker

APRIL 28, 2020

This week on the Sales Hacker podcast, we speak with Lori Richardson , founder of Score More Sales. Loris is passionate about pursuing, advocating, and furthering the cause of female sales leadership and helping women advance through their careers. We talk about what makes a great sales person. We’re on iTunes.

Leadership 71

Leadership Scale Sales Hiring Sales 71

SaaStr

NOVEMBER 28, 2019

And so again we would just have added to more kind of friction in the sales cycle and there was a whole video long sales cycle. And then the value proposition changes because it’s not about regulatory and compliance, it’s all about now is AI and machine learning and analytics and so on.

Sales Hiring 171

Sales Hiring Scale Sales Recruiting Government 171

Sales Hacker

MAY 26, 2020

This week on the Sales Hacker podcast, we speak with Peter Wooster , a 25-year veteran of technology sales and executive management who is now running his own consulting firm, Wooster Advisors. Subscribe to the Sales Hacker Podcast. Our second sponsor is Outreach , the number one sales engagement platform.

Scale 97

Scale Sales Hiring Technical Advisors Automotive 97

SaaStr

FEBRUARY 21, 2020

Prior to its July 2002 acquisition by Novell, SilverStream was a public company that had reached a revenue run rate in excess of $100M, with approximately 800 employees and offices in more than 20 countries around the world. * How does David think about scaling sales teams? How should founders think about sales rep compensation?

Scale 184

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 184