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Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Lean is now a global movement, after first taking hold in the manufacturing domain thanks to the Toyota Production System in post-WWII Japan. Full buy-in from your executive leadership is also a must.

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SaaStr Podcasts for the Week: May 17, 2019

SaaStr

But two other software engineers, building [inaudible 00:04:24] that was kind of a time and expense software system. The worst was right after we started BigMachines in 2000, we had a massive bust in 2001. And I always like to say too bad it wasn’t Larry and Sergey who were starting Uber at the time.

Scale 149
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PODCAST 139: The Science of Becoming a Better Sales Leader with Luke Rogers

Sales Hacker

The keys to great leadership [18:24]. The vision for Instabase is to make computers work for people and to become the new operating system for the enterprise and for the internet. Sam Jacobs : Are you teaching enterprises a coding language? Subscribe to the Sales Hacker Podcast. We’re on iTunes. And on Stitcher.

Scale 101
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Shape Up Your Agile

Crafty CTO

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?