article thumbnail

Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

C ustomer success processes in B2B software businesses today are often inefficient, siloed and lacking scalability. Eventually, the movement made its way to the tech industry with 2001’s agile software development framework heavily inspired by lean principles and books like The Lean Startup published in 2011 by Eric Reis.

article thumbnail

The Top 5 Questions Every CEO Wrestles With – Lessons From Host Analytics (Video + Transcript)

SaaStr

Those that had raised a large amount of money at a ridiculous valuation prior to April 2001 or dead. Well, let me tell you, build software is really hard. And this is my paraphrasing of Jeffrey Moore, with all due apology, which is “Startup strategy should be phenomenal, cosmic vision, type-A focused execution.”

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr Podcasts for the Week: May 17, 2019

SaaStr

But two other software engineers, building [inaudible 00:04:24] that was kind of a time and expense software system. The worst was right after we started BigMachines in 2000, we had a massive bust in 2001. And I always like to say too bad it wasn’t Larry and Sergey who were starting Uber at the time.

Scale 144
article thumbnail

PODCAST 139: The Science of Becoming a Better Sales Leader with Luke Rogers

Sales Hacker

The keys to great leadership [18:24]. Sam Jacobs : Are you teaching enterprises a coding language? And back then at that time, this was around 2000, 2001, everyone was freaking out about the millennium bug, if you remember that, I’m sure you do. The keys to great leadership [18:24]. We’re on iTunes. And on Stitcher.

Scale 100
article thumbnail

Shape Up Your Agile

Crafty CTO

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?