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Feb 15 – Customer Success Jobs

SmartKarrot

Scale onboarding operations and gain efficiencies by refining internal processes and leveraging innovative technologies, tools, and methodologies. Create a customer success playbook and programs that increase customer satisfaction, loyalty and retention, product adoption, and engagement.

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SaaStr Podcasts for the Week with B Capital Group and Bessemer Venture Partners — February 7, 2020

SaaStr

What were Karen’s biggest takeaways from seeing the hyper-scaling at Box? Early stage, there’s going to be demand risk and product market fit risk, but later the risk is about the ability to scale. The risks at the growth stage are going to be about, how can you scale? Is it in that scale up phase?

Scale 180