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Why You Should Focus on Nurturing the Customer Relationship

Totango

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Financial: Contract and transactional data. Product Usage: Features being used and frequency of use. .

article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Financial: Contract and transactional data. Product Usage: Features being used and frequency of use. .