Remove Communication Remove Onboarding Remove Outsourced Development Remove Product ROI
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Why You Should Focus on Nurturing the Customer Relationship

Totango

This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Prioritize Ongoing, Value-Driven Communication.

article thumbnail

Why You Should Focus on Nurturing the Customer Relationship

Totango

This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. Prioritize Ongoing, Value-Driven Communication.