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SaaStr Podcasts for the Week with Front and ICONIQ Capital — April 3, 2020

SaaStr

In Today’s Episode We Discuss: * How Anthony made his way into the world of SaaS starting in the sales team at Box and how that led to his entering the world of marketing and creating the customer success category. * How does this compare to the relationship of sales and marketing more traditionally?

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SaaStr Podcasts for the Week with Zoom and Menlo Ventures — September 20, 2019

SaaStr

* When is the right time for startups to hire their first CMO? What should they have in place in terms of infrastructure, prior to hiring the candidate? Where does Janine see many going wrong when hiring their first CMO? * How does Janine look to reduce the friction when handing off between marketing and sales?

Scale 129
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Product-led growth: AKA what you should be doing | ProfitWell

ProfitWell

Letting your product lead means companies must reconfigure their marketing, sales, and service strategies to keep up with consumer demands. The traditional approach to SaaS growth involves building a product, then hiring a sales team to sell the product. To maximize revenue from usage, use a value metric. Referral rates.

Scale 68
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A Roadmap to Customer Success for SMBs

SmartKarrot

Traceability and accountability become more viable when you are aligned with a customer success roadmap. Prospects with third party validation of products tend to believe more easily and move through the sales funnel much faster. Choosing the right metrics. Customer acquisition. How to build a customer success roadmap.