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Oct 18 – Customer Success Jobs

SmartKarrot

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Handle client escalations around concerns or issues with their webinar experience. Managing customer billing and renewals.

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7 Easy (yet efficient) Ways to Prove Customer Value

CustomerSuccessBox

ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. It will assist in knowing the impact of CS on customer value as well.