SmartKarrot
OCTOBER 18, 2021
Handle client escalations around concerns or issues with their webinar experience. Running client check-ins and quarterly business reviews for nominated accounts to demonstrate product ROI, assess client health, and identify future needs. Assist with the renewal process for the team’s accounts.
CustomerSuccessBox
NOVEMBER 24, 2021
ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. It will assist in knowing the impact of CS on customer value as well.
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