SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

ChurnZero

MAY 20, 2021

You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. If you have a five-person Customer Success team and adding a Customer Success Operations role makes each CSM 20% more efficient, then do it. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? So they kind of got that wrong, right?

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105