Remove Leadership Remove Metrics Remove Scale Remove Traceability
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SaaStr Podcasts for the Week with Front and ICONIQ Capital — April 3, 2020

SaaStr

To date, Front have raised over $138M from some leading names including Sequoia, Eric Yuan @ Zoom, Ryan and Jared Smith @ Qualtrics, Michael Cannon-Brookes and Jay Simmons @ Atlassian and Frederic Kerrest @ Okta to name a few. How does this compare to the relationship of sales and marketing more traditionally?

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Apr 04 – Customer Success Jobs

SmartKarrot

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities. Obtain renewal and upsell goals and promote their widespread implementation.

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Apr 04 – Customer Success Jobs

SmartKarrot

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Establish and maintain a top account funnel for prospective upsell and cross-sell opportunities. Obtain renewal and upsell goals and promote their widespread implementation.

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Unlearning the Growth vs. Costs Myth

OPEXEngine

With the right methodology, cost productivity discipline not only helps fuel steady growth and big initiatives but also are rewarded by shareholders, leading to substantially higher TSR, in both good times and downturns, according to our long-term research. Top-quartile companies can achieve both. Automation and digitization.

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A Roadmap to Customer Success for SMBs

SmartKarrot

Traceability and accountability become more viable when you are aligned with a customer success roadmap. Prospects with third party validation of products tend to believe more easily and move through the sales funnel much faster. How much are you planning to scale? Choosing the right metrics. Customer acquisition.