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Job Description and Interview Questions for Director of Customer Success

CustomerSuccessBox

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

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SaaStr Podcasts for the Week with B Capital Group and Bessemer Venture Partners — February 7, 2020

SaaStr

Below, we’ve shared the transcript of Harry’s interview with Karen. How are they thinking about growing the company and the leadership team? Karen Page: How does this leadership team gel? How true is that versus actually the product today, what it can deliver for them on an ROI basis, on day of implementation?

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