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My Favorite Apps of 2022 (As an SMB): Gusto and Bill

SaaStr

I sort of hate Wikis and HowTos and Explainer Videos. I didn’t need to wade through a Wiki. Everything was exactly where I expected it. That’s hard. That’s a magical UI/UX. Aim for that. That’s what I love. Yes, you need to do them, and should do them. But the best apps … don’t really need them.

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How to Increase Revenue and Grow Your Customer Base by 10x with Asana COO Anne Raimondi and Figma CCO Amanda Kleha (Video)

SaaStr

So really again, thinking about all that goodness that you can invest in customer success, but how might you do that earlier in a customer’s journey, but in a scaled fashion as well.