OPEXEngine

JULY 27, 2021

The SaaS Finance MeetUPs help provide context for our benchmarking community to the OPEXEngine benchmarks and content that we develop. Be carefully bold about affecting change and helping to guide the company in an evolving world and marketplace. Anup works on G&A and FP&A transformation with numerous clients.

Finance 52

Finance Outsourcing Services Scaling SaaS 52

SaaStr

DECEMBER 16, 2022

How do you enter a highly competitive marketplace, carve a niche for yourself, and then scale the business to $100 million+ ARR? Entering a hyper-competitive marketplace . Entering a crowded marketplace as a new business can be intimidating, especially when established players with a solid customer base surround you.

Outsourcing Services 217

Outsourcing Services Scale Sales Hiring Outsourced Development 217

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “First of all, the go-to-market teams are all partner teams.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. ’ “The first thing we did was to try to understand where buying behaviors changed, and develop customer segments that were predominantly based on size. Are you a marketplace or are an e-commerce retailer?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

JUNE 16, 2020

Also, there is focus on changing terms to try and close and accelerate deals, reducing time commitment requirements for contracts, pricing minimums to get to a yes more quickly, and then also focusing on cash and cash collections by building more efficiency in that process. Contract modifications were still so decentralized.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? We use a separate Jira project for the following reasons: Jira because it is well integrated into…Jira where we manage all our developers’ tickets. Assign the right priority to bugs and the right status for them to be picked up by developers today (for critical bugs) or later (for non-critical bugs).

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52