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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

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How to build a billion dollar sales team like Stripe

Intercom, Inc.

Imagine you went into a retail store and started a conversation with a sales rep. Despite the exponential growth they’ve gone through, Stripe have been refreshingly conservative about how quickly they grown the company from a headcount perspective. We just were never going to get that headcount.

Scale 162
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5 Startup Roles That Help you Grow Faster

SaaSX

Reports into: Sales leadership or sales operations. If all your customers sign up online and accept your terms & conditions, you don’t need this role. The great thing about a contract manager is that if you hire the right person, this role can also act as an internal project manager doing some legwork on security assessments.

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The Playbook to Building a Customer Reference Program with Talkdesk SVP of Client Services Gillian Heltai (Video + Transcript)

SaaStr

Another way that customers become advocates is a personal relationship with the account team. We can also ask informally during a catch-up call, a site visit, personal email out to a ballgame, would you be willing to be an advocate for Talkdesk? One the first one, online reviews is a huge area of focus for our customer marketing team.

Scale 146
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Everything we’ve learned about scaling sales

Intercom, Inc.

I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.

Scale 172
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Sales and GTM in Uncertain Times with Adnan Chaudhry and Matt Garratt (Video + Transcript)

SaaStr

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online. There’s a link here.