How to learn from churn – designing good user offboarding
Intercom, Inc.
MARCH 25, 2019
Maybe you’ve had a similar experience trying to exit your contract with your cable television or wireless carrier provider. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue. A great example of this is Spotify’s Can we still be friends?
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