Remove Entertainment Remove Travel Remove Trends Remove Underperforming Technical Team
article thumbnail

7 Companies Show you their Customer Experience Strategy

Upscope

There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective. They don't really believe in NPS and they're willing to be bad for some customers. Question 3: Who are you willing to be bad for? Contents Why have a CX Strategy. The weird thing?

article thumbnail

Gina Gotthilf on growing Duolingo to 200 million users

Intercom, Inc.

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? What follows is a lightly edited transcript of the interview.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

PODCAST 114: Human Cognitive Bias and Why You Can’t Trust Your Impulses with Dr. Gleb Tsipursky

Sales Hacker

Dr. Gleb is on a mission to protect leaders from dangerous judgment errors known as cognitive biases by developing the most effective decision making strategies. Sales teams have had to adapt to a new normal. Gleb Tsipursky , an internationally recognized thought leader known as the disaster avoidance. We’re on iTunes. And on Stitcher.

article thumbnail

170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130
article thumbnail

Here’s What Investors Look for in SaaS Businesses

Baremetrics

Develop a Full Marketing Strategy 2. After all, it’s probably funded your travels across the world or helped you build up other projects at the same time. High churn is understandable for newer startups, but it does indicate that a tool may be a poor market fit, have limited demand, or struggle to compete against similar products.